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Shipping Policy

Shipping Policy for LOG Records

Effective Date: June 24, 2025

At LOG Records, operating under MMTech LLC, we are committed to ensuring a smooth and efficient delivery process for your merchandise. This Shipping Policy outlines the terms and conditions related to the shipment of physical products purchased through the LOG Records website.

Please review this policy before placing an order. By purchasing physical merchandise from LOG Records, you agree to the terms outlined below.

1. Shipping Destinations

LOG Records currently ships merchandise to addresses within:

  • United States

  • Please note that international shipping availability may vary based on product type or specific destination restrictions.

2. Order Processing Time

  • All orders are processed within [e.g., 2-5 business days] (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Dropshipping: As we utilize dropshipping for certain merchandise, processing times may sometimes vary based on our supplier's operations. We strive to communicate any significant delays.

3. Shipping Methods and Costs

Shipping costs for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs:

  • Standard Shipping: [e.g., 5-10 business days] - Cost calculated at checkout based on weight and destination.

  • Expedited Shipping: [e.g., 2-4 business days] - Premium cost calculated at checkout.

  • Free Shipping: We may offer free standard shipping on orders exceeding a certain value. Check our website for current promotions.

4. Estimated Delivery Times

Delivery times are estimates and commence from the date of shipment, rather than the date of order. They are provided by our carriers and fulfillment partners and may vary due to factors outside of LOG Records' control (e.g., customs delays, adverse weather conditions, carrier delays).

  • Domestic (e.g., within the U.S.):

    • Standard Shipping: [e.g., 5-10 business days]

    • Expedited Shipping: [e.g., 2-4 business days]

  • International:

    • Delivery times for international orders can vary significantly depending on the destination country's customs procedures and local postal services, typically ranging from [e.g., 7-21 business days].

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your order through the carrier's website. Please allow up to 48 hours for the tracking information to become active.

6. Customs, Duties, and Taxes (for International Shipments)

  • For international orders, your package may be subject to import duties, taxes, and customs fees (VAT) levied by the destination country.

  • These charges are not included in the item price or shipping cost and are the full responsibility of the buyer.

  • LOG Records has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for more information.

  • We cannot mark international orders as "gifts" to bypass customs fees.

7. Damaged or Lost Packages

  • Damaged Items: If you receive a damaged item, please contact us immediately (within 7 days of delivery) at [Insert Your Contact Email Here - e.g., info@logrecords.com] with photos of the damaged item and packaging. We will investigate the issue and arrange for a replacement or refund as per our Refund Policy.

  • Lost Packages: If a package is lost in transit (tracking status indicates non-delivery or no update for an extended period), please contact us at [Insert Your Contact Email Here - e.g., info@logrecords.com]. We will work with the shipping carrier to attempt to locate the package. Please note that an investigation may take several business days to complete before a resolution (replacement or refund) can be offered.

8. Incorrect Shipping Information

  • It is the customer's responsibility to ensure that the shipping address provided is accurate and complete at the time of purchase.

  • If an order is returned to us due to an incorrect or undeliverable address provided by the customer, you will be responsible for the original shipping charges, any return shipping fees, and the cost of re-shipping the order.

  • If you realize there is an error in your shipping address after placing an order, please contact us as soon as possible at [Insert Your Contact Email Here - e.g., info@logrecords.com]. We will do our best to amend it before it ships, but we cannot guarantee changes after an order has been processed.

9. Changes to This Shipping Policy

LOG Records reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

10. Contact Us

For any questions regarding this Shipping Policy, please contact us at:

MMTech LLC / LOG Records

[Insert Your Contact Email Here - e.g., info@logrecords.com]

[Insert Your Contact Phone Number Here - Optional]

[Insert Your Mailing Address Here - Optional]

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